Travels with Myself​

As with many things in life we all have to manage a balance between politeness and honesty. Such balances will be personal to us and

The reason for using tact and diplomacy in communications – being polite so as not to offend – is to avoid adverse social consequences. But

A ‘faux pas’ (from French meaning ‘false step’) is usually an accidental, or unintentional, breach of socially accepted norms, manners or etiquette. Naturally, communicating with

Most people prefer to talk than to listen – which is why listening is so hard. Even so, getting your message across is about getting

We are all capable of listening effectively in different situations and to different people. Listening effectively is, however, an active process – something we have

Attentive listening requires both cognitive and emotional processing: active listening and empathetic listening. Unfortunately, most of us aren’t very good at either one! Active Listening

There are two components to effective communications: Listening and Messaging. Just as there are two parties to every communications event, both are necessary for a

“Tact is the art of making a point without making an enemy.” – Isaac Newton “Diplomacy is the art of letting somebody else have your

Effective communication, especially listening, is something everybody knows is important. Amazing how ‘everybody’ doesn’t do it. This series of articles is about the obvious; so