AFS Consulting

The goal of effective communications is not to be nice, necessarily, but to get the other party to ‘act’ on your message. You need them to apprehend what you’ve said, and agree that it is a good idea, but ultimately you want them to act. Here are five keys to

Most people prefer to talk than to listen – which is why listening is so hard. Even so, getting your message across is about getting the other person to listen to you. Talking to yourself is not effective communications, even if you do it out loud. (Have you heard that

We are all capable of listening effectively in different situations and to different people. Listening effectively is, however, an active process – something we have to do consciously and something that takes practice. Yet there are obstacles to our ability, or willingness, to become better listeners. Here are some common

Attentive listening requires both cognitive and emotional processing: active listening and empathetic listening. Unfortunately, most of us aren’t very good at either one! Active Listening is an important skill and yet, as communicators, people tend to spend far more energy considering what they are going to say next rather than

There are two components to effective communications: Listening and Messaging. Just as there are two parties to every communications event, both are necessary for a complete communication as they are complementary, one the reciprocal of the other. Talking to yourself is not effective communications, even if you do it out

“Tact is the art of making a point without making an enemy.” – Isaac Newton “Diplomacy is the art of letting somebody else have your way.” – David Frost Tact and diplomacy are methods used to aid effective communication, especially during negotiation and when attempting to be persuasive or assertive.