AFS Consulting

Deception in interpersonal relationships is commonplace. Deception can be especially prevalent when being polite, and it may not be as benign as you might think. Deceptive communication includes three elements: – The information being communicated is knowingly false, inaccurate, incomplete or untrue. This can include exaggerated claims, withholding information and

The reason for using tact and diplomacy in communications – being polite so as not to offend – is to avoid adverse social consequences. But what do you do when being polite means being untrue to your own values and beliefs. How do you express your point of view, even

Your first thought might have been – oxymoronic. But lets not be quite so cynical. While we do wish to speak about communicating with honesty and integrity, in this section we are not going to discuss the larger question of truth and honesty in corporate communications – marketing and brand

A ‘faux pas’ (from French meaning ‘false step’) is usually an accidental, or unintentional, breach of socially accepted norms, manners or etiquette. Naturally, communicating with tact and diplomacy means avoiding false steps. As a faux pas is unintentional – a mistake or blunder, not a deliberate act of rudeness –

Consciously or not we often adopt communications strategies based on previous communication encounters. These encounters may or may not be appropriate points of reference, or the previous encounters are no longer relevant to a successful communication this time. Unfortunately our preconceptions of others, and those of us, are often incorrect.

Even when you have mastered effective communications techniques – attentive listening and getting your message across – you may still not be a consummate communicator. All people and all communication situations are unique. And so the selection and use of your set of communications tools are dependent on, and will